
Return Policy
At Infinity Collections, we take pride in the quality of our pieces and hope you’ll cherish them for years to come.

RETURN & EXCHANGE POLICY
Infinity Collections does not accept returns. However, exchanges are allowed within 5 days of receiving your order if the item is unused, unworn, and in its original condition with complete packaging.
Exchanges must be for items of equal or higher value. Any price difference for higher-priced items must be settled by the customer. If the replacement item is of lower value, the difference will be issued as store credit. Item value is based on the price paid or current selling price, whichever is lower.
Custom-made, bespoke, personalized, resized, engraved, or modified items are not eligible for exchange.
All exchange shipping fees are shouldered by the customer.

DAMAGED ITEMS
Quality is extremely important to us. If you receive an item that is damaged or defective, we allow a replacement of the same style within five (5) days of receiving your order.
If you prefer a different size or a different product, the request will be processed as an exchange, subject to the same exchange conditions. All items must be unused and returned in their original condition and packaging.
To report a damaged or defective item, please email us at contact.infinitycollections@gmail.com, and we will respond as quickly as possible.
All shipping costs related to replacements or exchanges will be shouldered by the customer.

INTERNATIONAL EXCHANGES
For international orders, all return and exchange shipping costs are the responsibility of the customer. Shipping fees are not covered by Infinity Collections. To begin the international exchange process, please contact us via email before sending any items back.
If you have any questions or need assistance regarding returns, exchanges, or damaged items, feel free to reach out to us:
Infinity Collections
Pascual Ave., Tarlac, Philippines, 2300
Phone: 0906 237 0407
Email: contact.infinitycollections@gmail.com

